Customer Care Research

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Customer Care Research

Expert customer-focussed qualitative and quantitative research and communications, specialising in all areas of corporate, business, trade and consumer research, including customer maintenance, loyalty and disloyalty, service and performance benchmarking and monitoring. Not just statistics, but concise actionable information to enable our clients to maintain and develop customer relationships.

Contact name: Jill Carpenter

Company telephone: +44 (0)1279 718900

Company email:

Company web address:

Company address : Brook House, Cape End, Hatfield Broad, Oak Bishop’s, Stortford, CM22 7HP

Member of


Brand and branding
Customer satisfaction


  • Charities and NGO
  • Construction and property
  • Financial services/Insurance
  • Government
  • Industry and manufacturing
  • Media
  • Travel and tourism
  • Automotive
  • Utilities/energy
  • Pharmaceutical
  • Technology and telecomms


  • Data analysis
  • Desk research
  • Full service
  • Omnibus research/panels
  • Postal surveys
  • Syndicated research
  • Telephone research
  • Online
  • Project Planning
  • In-Depth Interviewing
  • Group Discussions
  • Report Writing


  • UK
  • USA
  • Canada
  • South America
  • Middle East
  • Eastern Europe
  • Western/Northern Europe
  • Scandinavia
  • Asia Pacific



Posted on

4th April 2018